Smart ticketing
Organize customer requests with priorities, assignments, statuses, internal notes and a complete conversation history.
Support, CRM & work management
Keep Customer Conversations and Team Work Connected
SaraBiT STS brings support tickets, customer relationships, tasks and appointments into one cloud platform, giving service-driven teams a clearer view of every request and follow-up.
One connected workspace
From Incoming Request to Completed Work
Instead of keeping customer emails, sales activity and team assignments in separate tools, SaraBiT STS keeps the workflow together. Teams can capture requests, organize contacts and opportunities, assign the next action and track progress from a shared system.
It is suited to support desks, IT and service companies, education teams, agencies and other organizations managing ongoing customer relationships.
Support requests captured from email and web forms
Contacts, leads, deals and activity history in one CRM
Tasks, checklists, due dates and progress tracking
Appointments connected to day-to-day workflows
Role-based access for controlled team collaboration
Dashboards, reporting and searchable operational history
Core capabilities
Tools for Support, Sales and Delivery
Email-to-ticket workflows
Turn incoming messages from a shared support address into trackable tickets for the right team.
Practical CRM
Manage contacts, leads, opportunities and related activity without losing the context behind each relationship.
Task management
Assign responsibilities, add checklists and due dates, and connect work to the relevant ticket or CRM record.
Team permissions
Use defined roles and access controls to give each user the level of visibility and action they need.
Operational visibility
Review workload, activity and performance through dashboards, records and reports.
Built for growing teams
A Clearer Way to Coordinate Customer Work
SaraBiT STS is designed around the information teams use every day: who needs help, what has been promised, who owns the next action and when it is due. Shared records reduce scattered updates and help teams respond with better context.
Current plans include core support, CRM, task and appointment workflows, with capacity for additional users and inbound email channels as a team grows.
Bring Support and Follow-Up Into One Place
Explore SaraBiT STS for your customer service, CRM and team workflow requirements.
